Support Policy Page

At SUAS25, we are committed to delivering quality products and ensuring customer satisfaction. To maintain smooth operations and transparent communication, we request our valued customers to follow the support guidelines below:

In-Store Purchases

• Customers must check the product thoroughly in front of the salesperson before confirming the purchase.

• Any post-purchase issue will only be addressed if the product carries a valid warranty, as per brand terms.

Online Orders

• Report Defects Quickly: Any product defect must be reported to our support team within 24 hours of delivery via hotline.

• No Scratches or Damage: The product must be unused, free from scratches, and in its original packaging to be eligible for exchange.

• Wrong Item Received: If you suspect a wrong item has been delivered, do not use the product or damage the box. Used or unboxed items will not be accepted for return.

Exchange & Return Policy

• Only manufacturing defects are eligible for exchange.

• Product issues must be verified and approved by SUAS25’s technical team before processing any replacement.

• Products cannot be returned or exchanged simply because the buyer changed their mind or no longer needs the product.

• Damaged, burned, or physically broken products are not covered under support or warranty.

Exchange via Delivery Service

• If you request an exchange to be handled by a delivery person, an exchange fee of ৳200 will apply.

• For orders outside Dhaka, standard courier charges are applicable.

• SUAS25 will not be responsible if the product is found to be broken or burnt after delivery.

Not Eligible for Return or Exchange

• If the delivered product does not support your specific device, or if you simply change your mind, it will not be accepted for return or exchange.

• Software or software licenses are non-returnable and non-refundable once sold.

Refunds

• Refunds are not provided unless under specific, approved circumstances.

• If approved, customers must choose an alternative product; cash refunds are not encouraged.

• Refund processing fees apply to all transactions made through mobile banking, online gateways, or POS.

Courier Guidelines

• Please inspect the product package at the time of delivery.

• If the packet is torn or the product appears damaged, do not accept it.

• Once accepted, SUAS25 will not take responsibility for courier-related damage.

Need Help?

If you have any questions or concerns, feel free to contact our support team:

Email: support@suas25.com
Hotline: [Insert Hotline Number]
Website: www.suas25.com
Facebook: facebook.com/suas25